Privacy Policy

Introduction

AccordFlow, Inc. ("AccordFlow," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contract management platform and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

• Account information (name, email address, company details)
• Profile information and preferences
• Content you upload, create, or store in our platform
• Communications with us (support requests, feedback)
• Payment and billing information (processed by third-party payment processors)

Information We Collect Automatically

• Usage data (features used, time spent, actions taken)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar technologies for analytics and functionality

Information from Third Parties

• Integration data from connected services (CRM, e-signature platforms)
• Authentication information from single sign-on providers
• Contact information from referrals or invitations

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Facilitate account creation and authentication
• Send you marketing communications (with your consent)

How We Share Your Information

We may share your information in the following circumstances:

With Your Consent

We share information when you explicitly consent to such sharing, such as when you invite collaborators to your contracts.

Service Providers

We work with third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, and customer support.

Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of AccordFlow, our users, or others.

Business Transfers

Information may be transferred in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

For more details, please see our Security page.

Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Restriction: Request limitation of how we process your information
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@accordflow.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission for transfers from the EU.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide and improve our Services. You can control cookies through your browser settings, though this may affect functionality.

We use cookies for authentication, preferences, analytics, and functionality. Third-party services we use may also set cookies.

Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: